93NOTARY LLC – REFUND POLICY

At 93Notary LLC, we are committed to providing professional, prompt, and accurate notarization and signing services. Please read our refund policy carefully prior to booking or remitting payment for services.

1. Services Rendered & Refunds

No Refunds After Services Are Rendered: All payments and fees collected are final once a notary public has reviewed identification, witnessed signatures, administered oaths, or performed any requested notarial act. No refunds, partial or full, will be issued after the completion of services under any circumstances.
Refunds Before Services Rendered: Refunds will be issued strictly for official notarial act fees in the event that a notarization is not performed. However, travel fees (for mobile notary appointments) and Remote Online Notarization (RON) platform/technology fees are non-refundable.

Example: Suppose you schedule a mobile notary appointment with a $10 notarial fee and a $40 travel fee (Total: $50). If the notary arrives at your location but the signing cannot be completed because a signer lacks valid ID, you will receive a refund for the $10 notarial fee. The $40 travel fee is non-refundable as it covers the notary’s travel time and transit costs.

Scope of Service: Fees are charged for the notary public’s professional time, travel, administrative setup, and execution of notarial duties. Payment is strictly due regardless of document acceptance by third parties, recording outcomes, or subsequent legal disputes regarding the contents of the notarized document.

2. Statutory Texas Notarial Act Fees

State-Mandated Fee Limits: Notarial act fees are set by the State of Texas pursuant to Tex. Gov't Code § 406.024.
Non-Negotiable Policy: Statutory notary fees are strictly set by Texas state law. These fees are fixed and cannot be negotiated, discounted, or waived.

3. Payment Terms & Pre-Payment

Payment Due Date: Full payment for all rendered services—including statutory notary fees, travel fees, Remote Online Notarization (RON) platform charges, and administrative expenses—is due in full at the time of the scheduled appointment.
Pre-Payment Accepted: Clients may elect or be requested to prepay for appointments, mobile travel, or digital RON sessions prior to the start of the appointment.

Mobile Travel Fee Notice

A travel fee may be charged for all mobile notary appointments in addition to the statutory notary act fees set by the State of Texas. Travel fees are calculated based on mileage, travel time, and appointment location, and must be agreed upon prior to dispatch. Travel fees cover the notary's time, mileage, and travel expenses, and are payable regardless of whether the notarization is successfully completed.

Remote Online Notary Technology & Platform Fee Notice

A technology and platform fee applies to all Remote Online Notarization (RON) sessions in addition to the statutory notary act fees set by the State of Texas. This fee covers digital identity verification (KBA), credential analysis, secure audiovisual recording, and digital document processing on the state-approved RON platform. This $25.00 fee is non-refundable at the start of the online session or once identity verification has been initiated.

Call Recording & Communications Disclosure

1. Phone Call & Audio Recording Notice

To ensure quality assurance, accurate appointment scheduling, training, and dispute resolution, all inbound and outbound telephone calls, voicemails, and audio communications with our team may be monitored and recorded.

2. Consent to Recording

By placing a call to our business or continuing an active telephone conversation after receiving notification that the call is being recorded, you provide your explicit consent to the recording, monitoring, and transcription of the communication. If you do not wish to be recorded, contact us directly via email or our website contact form at contact@93notary.com

3. Remote Online Notarization (RON) Audio-Visual Recording Notice

Pursuant to Texas Government Code Chapter 406 and Texas Administrative Code Title 1, Part 4, Chapter 87, all Remote Online Notarization (RON) sessions require a complete, uninterrupted audio-visual recording of the entire notarial ceremony. Participation in a digital notarization session constitutes mandatory legal consent to the capture, verification, and statutory retention of the audio-visual recording and credential analysis records for the legally required period of ten (10) years.

4. Privacy & Data Security

All call recordings, transcripts, and session data are stored securely and treated as confidential. We do not sell, rent, or disclose call recordings to unauthorized third parties, except as required to fulfill requested notarial services, comply with Texas notary record-keeping laws, or respond to lawful subpoenas and court orders.

93NOTARY LLC – PRIVACY POLICY

93Notary LLC ("Company," "we," "us," or "our") respects your privacy and is dedicated to protecting the personal information you entrust to us during the notary process. This Privacy Policy outlines how your information is collected, used, and protected.

1. Information Safety & No Sale of Data

Zero Sale of Personal Data: We do not sell, rent, trade, or lease your personal information, contact details, or identity documentation to third parties, data brokers, or marketing entities under any circumstances.
Data Security: Your personal information and sensitive identity records are maintained using secure, industry-standard administrative and technical safeguards to prevent unauthorized access, disclosure, or misuse.

2. Opt-In Policy

By providing your phone number and/or email address to 93Notary LLC, you consent to allow us to contact you for the following operational purposes (opting-in to receive communication from 93Notary):

Appointment Scheduling & Confirmation: Coordinating mobile travel, online session times, and calendar bookings.
Document Confirmation & Preparation: Verifying document types, signer identities, and prep instructions needed prior to execution.
Service Delivery: Rendering the requested in-person or Remote Online Notarization (RON) services.
Full Customer Service Experience: Fulfilling the full scope of customer support necessary throughout the notary public process (including post-appointment receipt delivery, journal entries required by Texas law, or follow-up communications).

3. Opt-Out Policy & Re-Engagement

Right to Opt Out: You may opt out of non-essential communications at any time by submitting a written request via email to contact@93notary.com or by replying "STOP" to text communications.
Automatic Re-Engagement Upon Additional Contact: Please note that if you initiate any additional contact or request new services after your opt-out request has been processed, that interaction will automatically opt you back in for the required communications necessary to fulfill that specific service request.

4. Data Sharing

Customer data is not shared with 3rd parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

5. Messaging Program Terms and Conditions

1. The messaging program may consist of general customer care messaging to answer questions and provide support to customers, and/or marketing messaging that include discount codes, special deals or texts promoting our products/services, depending on which programs(s) you opt in to. We will only send content you have explicitly signed up to receive via our opt-in process. Messages will be sent from (832) 937-9984.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at contact@93notary.com
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at contact@93notary.com

Contact

contact@93notary.com

Legal Disclaimer:

93Notary LLC is not a law firm, law office, or legal entity. Neither 93Notary LLC nor any of its employees, representatives, or independent contractors are attorneys licensed to practice law in the State of Texas or any other jurisdiction. We are not qualified or authorized to provide legal advice, draft legal documents, recommend specific legal forms, or accept fees for legal advice. If you require legal assistance or have questions regarding your documents, please consult a licensed attorney.

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